Privacy Policy

ARQ HAIR Privacy Policy 2025​

ARQ HAIR LIMITED - Privacy Policy Last Updated: March 29, 2025 1.

👋 Welcome to ARQ HAIR! We're committed to protecting your privacy and being transparent about how we use your data. This policy explains how we collect, use, and protect your personal information when you visit our salon, use our website (www.arqhair.com), or interact with us on social media.

2. Who We Are 💁‍♀️ ARQ HAIR LIMITED 580 Fulham Road London SW6 5NT Phone: 020 7736 6442 Email: info@arqhair.com We are registered with the Information Commissioner's Office (ICO) as a data controller.

3. Information We Collect ✍️ We collect the following types of information: • Personal details (name, contact information) • Appointment history • Hair consultation records and photos • Payment information • Marketing preferences • Website usage data • Social media interactions

4. How We Use Your Information 📋 We use your information to: • Manage your appointments • Provide our salon services • Process payments • Send appointment reminders • Share promotional offers (with your consent) • Maintain your client history • Improve our services • Comply with legal obligations

5. Legal Basis for Processing 📜 We process your data based on: • Contract fulfillment (providing salon services) • Legal obligations • Legitimate business interests • Your explicit consent (for marketing)

6. Data Sharing 🤝 We may share your data with: • SalonIQ (our booking system) • Payment processors • Social media platforms • Professional advisors We never sell your data to third parties.

7. Data Security 🔒 We implement appropriate security measures to protect your information, including: • Secure software systems • Staff training • Regular security reviews • Encrypted data storage

8. Your Rights ⭐ You have the right to: • Access your data • Correct inaccurate data • Request data deletion • Withdraw marketing consent • Data portability • Lodge a complaint with the ICO

9. Marketing Communications 📱 With your consent, we'll send you: • Special offers • New service announcements • Hair care tips • Salon updates You can opt out at any time.

10. Cookies 🍪 Our website uses cookies to: • Improve user experience • Analyze website traffic • Remember your preferences You can manage cookie preferences in your browser settings.

11. Children's Privacy 👶 We collect information about children under 16 only with parental consent for appointment bookings.

12. Changes to This Policy 📄 We may update this policy occasionally. Significant changes will be notified to you.

13. Contact Us ✉️ For privacy-related queries: • Visit: 580 Fulham Road, London SW6 5NT • Call: 020 7736 6442 • Email: info@arqhair.com

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14. Additional Information 📌

Opening Hours:

Mon: 10am-4pm |

Tue: 9am-6pm

Wed: 10am-7pm

Thu: 9am-6pm

Fri: 10am-7pm

Sat: 9am-6pm

Sun: 10am-4pm

Proud member of Green Salon Collective 🌱

Wella Professional Partner Salon ✨

ARQ HAIR Refund Policy 2025

ARQ HAIR LIMITED - Refund Policy Last Updated: March 29, 2025 Welcome to ARQ HAIR!

✨ We want every visit to be amazing, but we understand sometimes things don't go as planned. Here's our clear and simple refund policy:

1. Salon Services 💇‍♀️ • Satisfaction Guarantee - Your satisfaction is our priority - If you're unhappy with your service, please let us know immediately - We'll do our best to rectify the situation at no additional cost - Refunds or adjustments will be considered on a case-by-case basis - Claims must be made within 48 hours of service • Cancellations & No-Shows - 24-hour notice required for cancellations - Last-minute cancellations may be subject to a 50% charge - No-shows may be charged the full service amount - Future bookings may require a deposit

2. Retail Products 🛍️ • Unused Products - Full refund within 14 days with receipt - Products must be unopened and in original packaging - Store credit available for returns within 30 days • Faulty Products - Full refund or replacement for manufacturing defects - Must be reported within 14 days of purchase - Original receipt required

3. Gift Cards & Vouchers 🎁 • Non-refundable once purchased • Valid for 12 months from purchase date • Can be transferred to another person • Cannot be exchanged for cash

4. Special Offers & Packages 🌟 • Non-refundable once service has begun • Package services must be used within 6 months • Unused package services may be transferred with management approval

5. How to Request a Refund 📝

5.1. Visit us at 580 Fulham Road, London SW6 5NT

5.2. Call us at 020 7736 6442

5.3. Bring your receipt or booking reference

5.4. Explain your concerns to our team

6. Refund Processing ⏱️ • Product refunds processed immediately in-store • Service adjustments handled within 5-7 business days • Refunds issued to original payment method • Store credit available as an alternative

7. Our Commitment 🤝 We're dedicated to your satisfaction and will: • Listen to your concerns • Treat each case fairly • Work to find the best solution • Learn from your feedback

8. Exceptions 📋 Some circumstances may require special consideration. Management reserves the right to make final decisions on refunds and adjustments.

Questions? 💭

Contact us at:

📞 020 7736 6442

📍 580 Fulham Road, London SW6 5NT

Opening Hours:

Mon: 10am-4pm | Tue: 9am-6pm | Wed: 10am-7pm

Thu: 9am-6pm | Fri: 10am-7pm | Sat: 9am-6pm

Sun: 10am-4pm

Follow us for updates! Instagram: @arq.hair Facebook: ARQ Hair Fulham

🌱 Proud member of Green Salon Collective

✨ Wella Professional Partner Salon

What to include in the Refund Policy