Privacy Policy

ARQ HAIR LIMITED - Privacy Policy Last Updated: March 29, 2025 1.

 

👋 Welcome to ARQ HAIR! We're committed to protecting your privacy and being transparent about how we use your data. This policy explains how we collect, use, and protect your personal information when you visit our salon, use our website (www.arqhair.com), or interact with us on social media.

 

2. Who We Are 💁‍♀️ ARQ HAIR LIMITED 580 Fulham Road London SW6 5NT Phone: 020 7736 6442 Email: info@arqhair.com We are registered with the Information Commissioner's Office (ICO) as a data controller.

 

3. Information We Collect ✍️ We collect the following types of information: • Personal details (name, contact information) • Appointment history • Hair consultation records and photos • Payment information • Marketing preferences • Website usage data • Social media interactions

 

4. How We Use Your Information 📋 We use your information to: • Manage your appointments • Provide our salon services • Process payments • Send appointment reminders • Share promotional offers (with your consent) • Maintain your client history • Improve our services • Comply with legal obligations

 

5. Legal Basis for Processing 📜 We process your data based on: • Contract fulfillment (providing salon services) • Legal obligations • Legitimate business interests • Your explicit consent (for marketing)

 

6. Data Sharing 🤝 We may share your data with: • SalonIQ (our booking system) • Payment processors • Social media platforms • Professional advisors We never sell your data to third parties.

 

7. Data Security 🔒 We implement appropriate security measures to protect your information, including: • Secure software systems • Staff training • Regular security reviews • Encrypted data storage

 

8. Your Rights ⭐ You have the right to: • Access your data • Correct inaccurate data • Request data deletion • Withdraw marketing consent • Data portability • Lodge a complaint with the ICO

 

9. Marketing Communications 📱 With your consent, we'll send you: • Special offers • New service announcements • Hair care tips • Salon updates You can opt out at any time.

 

10. Cookies 🍪 Our website uses cookies to: • Improve user experience • Analyze website traffic • Remember your preferences You can manage cookie preferences in your browser settings.

 

11. Children's Privacy 👶 We collect information about children under 16 only with parental consent for appointment bookings.

 

12. Changes to This Policy 📄 We may update this policy occasionally. Significant changes will be notified to you.

 

13. Contact Us ✉️ For privacy-related queries: • Visit: 580 Fulham Road, London SW6 5NT • Call: 020 7736 6442 • Email: info@arqhair.com 

 

14. Additional Information 📌

Opening Hours:

Mon: 10am-4pm | Tue: 9am-6pm

Wed: 10am-7pm

Thu: 9am-6pm

Fri: 10am-7pm

Sat: 9am-6pm

Sun: 10am-4pm

Proud member of Green Salon Collective 🌱

Wella Professional Partner Salon ✨